RetroPoket Console™ Refund Policy

At RetroPoket Console™ , we strive to provide high quality products and a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we offer our refund policy to ensure your peace of mind.

1. Refund Conditions

• Defective Products : If your product arrives damaged or defective, you have the right to request a refund or exchange within 30 days of receiving the product.
• Unwanted Products : If you simply change your mind, you can request a refund within 14 days of receiving the product, as long as the item is in its original condition, unopened and unused.

2. Refund Request Process

• To request a refund, you must contact us through the contact form available in the top menu of our website.
• Please include in your request the order number and a brief description of the reason for the return.
• In the case of defective products, you may be asked to send photos of the damage or defect.

3. Product Conditions for Refund

• Products must be returned in their original condition, without signs of use, and with their original packaging if possible.
• Refunds will not be accepted on products that have been damaged due to misuse or failure to follow product care instructions.

4. Shipping costs

• In cases of defective or damaged products, we will cover the return shipping costs .
• If the refund is due to a change of mind, shipping costs will be borne by the customer.

5. Processed Refunds

• Once we receive and verify the returned item, we will process the refund through the same payment method used for the purchase.
• Refund processing time may vary, but will typically be completed within 5-7 business days after we receive the returned product.

6. Exceptions to the Refund Policy

• Sale items or digital downloaded products are not eligible for refunds unless they arrive defective.
• Refunds will not be accepted after 30 days of receipt of the product, except in exceptional circumstances.

7. Changes to the Refund Policy

• RetroPoket Console™ reserves the right to modify this policy at any time. We will notify you of any changes via our website.